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최영애 ( Choi Young-Ae ) - 인하대학교병원
임지영 ( Lim Ji-Young ) - 인하대학교병원
이은혜 ( Lee Eun-Hye ) - 인하대학교병원
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Abstract
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Purpose: The purpose of this study was to investigate effects of nurse managers’ conflict management styles on nurses’ levels of leader trust and organizational commitment.
Methods: For this study, a descriptive survey design was used. The participants were 165 nurses who had worked more than 1 year in a university hospital. Data were collected from September 1 to September 10, 2016, using a self-report questionnaire. The collected data were analyzed using descriptive statistics, t-tests, ANOVA, Scheffe’s tests, Pearson’s correlation coefficients, and multiple regression analysis.
Results: Among the nurse managers’ conflict management styles, the problem-solving style was positively correlated with both leader trust and organizational commitment. Concession-avoiding and control-leading styles were negatively correlated with both variables. Furthermore, the problem-solving style was found to have significant influence on both leader trust and organizational commitment.
Conclusion: In order to more actively cope with conflict situations occurring in the nursing work environment, nursing managers need to exhibit more effective attitudes of conflict management. This study suggests that the problem-solving style is a desirable conflict management style in terms of increasing leader trust and organizational commitment.
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KeyWords
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간호관리자, 갈등관리유형, 리더신뢰, 조직몰입
Nurse manager, Conflict, Trust, Organizations
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원문 및 링크아웃 정보
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등재저널 정보
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